Instantcart Reviews

Convenience: Allows easy online grocery shopping with delivery to your door, saving time and gas compared to in-store shopping. Orders can be received in as little as 2 hours.

Wide selection: Connects users to over 900 retailers including major chains like Costco, ALDI, Walmart, and CVS, offering groceries, beverages, beauty products, and more.

Price and nutrition comparison: Enables users to compare prices and nutrition facts, helping make informed choices and avoid impulse buys.

Substitution options: Users can choose whether to allow substitutions or refunds if items are out of stock, with some control over brand preferences.

Shopping by aisle: The app has a feature to shop by aisle, mimicking the in-store experience and helping organize shopping lists.

Subscription benefits: Instacart+ subscription offers perks like free delivery on orders over $35, reduced service fees, and credits for pickups.

Order tracking and communication: The app allows coordination with personal shoppers and order rescheduling.

Higher prices and fees: Instacart prices are often higher than in-store prices, with additional service, priority, and alcohol fees that can increase costs.

Item availability issues: Items purchased online may be out of stock in-store, leading to substitutions or refunds that may not match original prices.

Customer service problems: Some users report difficulty reaching support, inconsistent issue resolution, and lack of accountability for errors or driver issues.

Variable shopper quality: The quality of personal shoppers varies, affecting substitution choices and order accuracy.

Subscription billing issues: Some users report ongoing charges after cancellation and difficulty contacting customer service to resolve billing problems.

Less enjoyable shopping experience: Online shopping lacks the inspiration and sensory experience of shopping in a physical store or farmers’ market.